Service Director
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IMMEDIATE NEED
--------------------DUAL TEMP COMPANY, INC. IS A LEADING MECHANICAL CONTRACTING FIRM SPECIALIZING IN THE DESIGN, BUILD, AND MAINTENANCE OF HVAC/R, PIPING, PLUMBING, AND AUTOMATED BUILDING CONTROL SYSTEMS. WE ARE COMMITTED TO DELIVERING HIGH-QUALITY SERVICES IN EASTERN PENNSYLVANIA AND THE SURROUNDING AREAS.
Overview
• Totally responsible for all aspects of strategizing, planning, implementation, and monitoring of company service operations to assure success in alignment with corporate policies and objectives.
• This position is also instrumental in directing all aspects of service sales.
Work Location
In person
Job Responsibilities
• This position has primary profit/loss responsibility for all service-oriented operations.
• Establish and implement Service policies, procedures, and organizational structure within the framework of the corporate policy.
• Direct and monitor short-term and long-range plans consistent with overall profit and growth objectives.
• Provide advice, guidance, and direction to executives and managers toward their professional development while developing and maintaining, through communications, delegation of responsibility, and delegation of authority, a competent service team.
• Work with the Office Manager to oversee billing, AR, dispatch, and overall administration.
• Work with Service and Install Managers to oversee operations, performance, margins and career development paths.
• Responsible for developing, submitting, and defending service group operating and capital budgets and requests.
• Maintain positive financial posture for assigned operational sales and cost segments.
• Supervise the Service Manager on the employee review and hiring process.
• Full financial responsibility, including responsibility for margin performance, business plans, execution and modification throughout the year.
• Work with the sales manager to develop and implement a sales strategy, targets, goals and provide oversight
• Perform goal-setting meetings for direct reports, including: Office Manager, Sales Manager, Service Manager, Install Manager, Advanced Systems Lead, Service Logistics and Fleet Support Manager
• Champion and understand all aspects of service titan. Drive adoption and change of processes to best leverage the platform
• Perform additional assignments as directed by the President/CEO.
QUALIFICATIONS & EXPERIENCE
• 4 years technical or business administration degree or equivalent (advanced degree – may be helpful).
• Extensive experience in the management of service and sales operations.
• Advanced knowledge of the mechanical construction and service industry and company operations is required.
• Excellent organizational, leadership, communication, and analytical skills are a necessity.
Join Dual Temp and Shape Your Future! At Dual Temp, we don’t just offer jobs; we offer careers with a clear path to advancement, especially within our new residential division. If you’re looking for a place where your work makes a difference and is valued, look no further.
We are excited to welcome individuals who are not just looking for a job, but a meaningful, long-term career. Visit our website at www.dualtemp.com to learn more about how you can become a part of something new, exciting, and profoundly impactful.
Ready to get into a role where you can lead, shape, and grow? Join us a Dual Temp and be at the forefront of a new chapter!